Purple Visits... Could do better. Natasha Rhoden
"This article was first published in the August 2021 issue of Inside Time, the UK's National Newspaper for Prisoners and Detainees" Since the start of the pandemic, purple visits has operated the video calling service at prisons in England and Wales - but in the summer it was announced that a different provider, Phonehub will take over. Here, Natasha Rhoden describes some of the problems users had with the purple visits service. This past year of Covid-19 lockdowns has spawned new ways to stay in touch with loved ones across the country. It is possible that video calls for prisoners and families introduced in response to the lockdowns may be here to stay. However, to ensure that video calling meets the needs of prisoners and their families, their views on the service will be crucial. I wanted to understand more about how prisoners and their families experienced this change from face-to-face visits to video calls, and how this experience might be improved. My end goal wa...